Refund Policy

All sales are final, this applies to clothing, boots, art, tack, etc. We do not offer returns on these items unless it has otherwise been arranged with The Tack Shack.

However, saddles are an exception as they are allowed to go on trial for two days from the date of arrival. These two days are for you and your horse’s benefit to ensure that the saddle fits you both well and is comfortable for you both. We greatly encourage you to use this time to make sure you are happy with your saddle and that it lives up to all your expectations!

If the saddle is a bad fit, or you just don’t like it, the buyer only needs to call the store at 916-468-6642 or email the store at thetackshackeq@gmail.com within two days of the saddles arrival at the buyer’s location. Once the buyer gets a response that it is okay to send the saddle back, the buyer must send out the saddle within the next mailing day back to The Tack Shack (7811 Rio Linda Blvd, Elverta, CA, 95626). The buyer must provide The Tack Shack with a copy of the tracking number to ensure saddle is on its way. We recommend the buyer insure the saddle on return shipping because we will not refund a lost or damaged saddle.

Once the saddle is received back the saddle will be looked over and evaluated. As long as it is in the same condition it left The Tack Shack in, the buyer will be refunded the total amount spent minus any shipping charges. 

All shipping charges are the sole responsibility of the buyer and no costs towards shipping will be refunded.

If The Tack Shack is not contacted within two days from the saddle arriving at the buyer’s location the order will be marked as fulfilled and the saddle will no longer be returnable. This is because we have to now pay out our consigners. 

If you have any other questions about our return policy or where your item lies on our return policy just contact us and we can help you! We want you to be happy with your purchase